Our name is taken from the Latin “Concinnus” which means “neatly, elegantly, cleverly orchestrating a symphony of connections “. Our promises, terms, and conditions are here to ensure your perfect journey with us. Your Concinnus journey is of utmost importance to us. From the minute you receive your welcome letter to ensuring you know exactly how to contact your Dedicated Lifestyle Manager, no other concierge will make its clients feel as special as we do.
We are very proud of the Concinnus Lifestyle service, especially regarding the quality of our support and our industry-leading response times.
All requests are managed by humans, 24/7 across Dubai and our worldwide support team. Our personable and highly skilled team are hand-picked industry experts in their respective fields and are available around the clock to handle member requests.
Our innovative CRM and analytics system learn about our clients’ behaviour, identifying their personal preferences, interests, engagement levels, and how they like to interact. We take these findings into account and adapt our service offering accordingly, which has allowed us to maintain an approval rating of over 99%.
OUR SERVICE PROMISE TO YOU
We promise to guarantee a consistent and exceptional experience at all times throughout your relationship with us. Please find below our The Concinnus Service Promise.
⚬ Concinnus is committed to delivering an exceptional service experience.
⚬ The Lifestyle Management Team will be available ‘around-the-clock’, providing you with instant access to knowledgeable, fully trained staff, who are committed to delivering excellent service to you wherever you are in the world, 24 hours a day, 365 days a year.
⚬ The Lifestyle Management Team will offer service worldwide, with consistent local language and English serviced out of each territory.
⚬ Your Lifestyle Manager will provide you with honest, courteous, friendly, and professional service.
⚬ Your Lifestyle Manager will demonstrate an interest in your life and lifestyle.
⚬ Your Lifestyle Manager will value you as a Member.
⚬ Your Lifestyle Manager will provide request updates as per the timelines agreed upon between you.
⚬ Your Lifestyle Manager will complete requests within a suitable timeframe as discussed and agreed upon between you.
⚬ Your Lifestyle Manager will be fully trained, experienced and will ask relevant and detailed questions at the point of initial discussion according to the nature of your request.
⚬ Your Lifestyle Manager will use the appropriate contact method as preferred by you (email, telephone or mobile app) and as dictated by request-type (e.g. last minute, urgent, emergency).
⚬ Your Lifestyle Manager will provide detailed confirmations and reminders of request booking arrangements upon completion of request; including cancellation policy, booking reference numbers, and booking terms & conditions.
⚬ Your Lifestyle Manager will understand your lifestyle wants and needs, and will provide ‘Insider’ objective supplier recommendations, based on your personal preferences and interests** – using our global network of trustworthy and reliable global suppliers.
⚬ Your Lifestyle Manager will offer you knowledgeable advice by using a team of expert in-house Specialists.
⚬ Your Lifestyle Manager will be a source of diverse information – from suggesting luxury, unique and/or bespoke experiences to providing relevant suitable options should your first option not be available for any reason.
⚬ Your Lifestyle Manager will communicate added-value supplier benefits to you, based on what you value.
⚬ Your Lifestyle Manager will manage and fulfil your requests with the utmost sensitivity, discretion and confidentiality, as well as observing cultural considerations and awareness at all times.
* For more information, please read: Our Rules and Membership Terms and Conditions
**Certain Membership levels only.
OUR MEMBERSHIP & SERVICES
Whether you are a private client looking for assistance with your busy life or a company looking for unique staff and client benefits we are here to help.
From priority reservations at the most exclusive restaurants to luxury travel planning, VIP tickets to sold-out events to once-in-a-lifetime experiences, we enrich our members’ lives, 24 hours a day, 365 days a year, in every corner of the world.
FOR PURCHASING TICKETS
The Concinnus Tickets team has two mission statements: to be able to source any ticket for any event and to beat the market prices.
We have exceeded these expectations and now supply tickets to over 180 hotel concierges, credit card companies, and private and corporate clients both in the UK and Worldwide. We are the primary market and provide tickets to other agencies. Our hand-selected team has over 50 years of experience in the industry.
We are officially appointed to represent the leading venues, teams, and events which include being selected as the VIP ticket partner for the London Olympics 2012 and the Rugby World Cup 2015.
FOR PARTNERS/SUPPLIERS
Concinnus partners with hundreds of leading suppliers – from venues to events – around the world. We are constantly reviewing and updating our partners.
Our research team ensures all details are referenced and cross-referenced, from new venues opening around the globe, to sourcing luxury items, to finding hidden gems.